Last Updated: December 1, 2022

Video Request Instructions

Thank you for your request for a copy of video from a Mister Car Wash location.

DISCLAIMER: YOUR EMAIL REQUEST TO VIDEOREQUEST@MISTERCARWASH DOES NOT CREATE A LEGAL OBLIGATION FOR MISTER CAR WASH TO PRESERVE EVIDENCE.  IF YOU WANT TO CREATE A LEGAL OBLIGATION TO PRESERVE EVIDENCE, SEND A SUBPOENA, COURT ORDER, OR LETTER ON FIRM LETTERHEAD CITING THE APPLICABLE STATUTE OR RULE VIA USPS CERTIFIED MAIL TO GENERAL COUNSEL, 222 E. 5TH ST., TUCSON, AZ 85705.  YOUR SUBPOENA, COURT ORDER OR LETTER MUST CONTAIN THE REQUIRED INFORMATION (SEE BELOW).

THERE IS NO WARRANTY OR ASSURANCE THAT THE VIDEO DESIRED IS CURRENTLY AVAILABLE OR WILL BE AVAILABLE AT THE TIME YOUR COMPLETED REQUEST IS RECEIVED.

If you are a customer, customer attorney or insurance company, be advised that we do not provide video directly or indirectly to customers absent a statutory or other legal requirement. Any request for preservation of evidence must include the Required Information (see below).  If you are a Mister Car Wash customer with a vehicle damage claim, call Mister Car Wash Customer Service at-844-466-2468 for further assistance with your claim.

If you are a law enforcement officer/agency or an attorney representing someone other than a Mister Car Wash customer, please send a subpoena, court order or request for production of documents for the requested video including the Required Information below, via USPS Certified Mail to General Counsel, 222 W. 5th St., Tucson, AZ 85705.

If you are an insurance company representing a customer with a pending subrogation claim against Mister Car Wash, please reply with an executed letter on your firm letterhead including the Required Information below. Upon receipt of the Required Information, your request will be entered into the queue and we will review and do our best to reply within two weeks of receipt.

REQUIRED INFORMATION:

  • Mister Car Wash Claim Number (given by the car wash where the incident occurred or Customer Service):
  • Date of incident:
  • Approximate time of incident:
  • Name(s) of person(s) involved in the incident:
  • Location of incident (relative to the Mister Car Wash location):
  • Reason why video is being requested:
  • Lawsuit caption (if applicable):
  • Investigation/report number (if applicable):
  • Statutory or other legal authority for request:
  • Will copy of video be picked up at location? If so, your contact information:
  • Will copy of video be mailed to you? If so, mailing address:
  • Statement: The person requesting video from Mister Car Wash agrees as follows: the requested video will be used only in connection with this investigation or lawsuit, will not be generally distributed to the public, will not be posted to any social media website and will, if requested by the other side of the investigation or lawsuit (if applicable), be shared with them; the video will not be edited, altered, or otherwise modified without expressly indicating that it has been edited, altered or otherwise modified; and an original unedited, unaltered, and unmodified copy of the requested video will be retained in the event any editing, altering, or modifying takes place.