John Lai is Chairman, CEO, and President of Mister Car Wash. Before being named CEO in 2013, John was the Chief Operating Officer. Before that, he was the Vice President of Market Development. He played a key role in crafting the company’s employee-first culture and relentless focus on continuously improving the customer’s experience. Before joining Mister Car Wash, John was Vice President of Sales for Financenter, President of Blue Coral Systems, Direct Account Manager for Nestle, and District Manager for Carnation Company.

Additionally, John serves on the Board of the Southern Arizona Leadership Council and is an Advisor to the Friends of Arizona Lacrosse. He previously served as the Executive in Residence at the Eller College of Management at the University of Arizona, was a member of the Strategic Advisory Council for Arizona Forge and served on the board of the International Car Wash Association. John earned a Bachelor of Science from the University of Arizona in 1987. John started his career delivering Newsday on Long Island, NY.

Jed joined the Mister Car Wash team as Chief Financial Officer in 2019. He has a 20-year finance and accounting background, which includes domestic and international experience across multiple corporate and operational finance disciplines. Before joining Mister Car Wash, Jed spent nearly 14 years with Yum! Brands, the world’s largest restaurant company that owns KFC, Pizza Hut, and Taco Bell. Most recently, he was Assistant Treasurer of Yum! Brands. Before that, based out of Dubai, United Arab Emirates, he was the Chief Financial Officer for KFC Middle East, North Africa, and Pakistan.

Jed is a results-oriented leader with a track record of growing sales and profits. He has extensive experience in multi-unit consumer services working for a multi-national publicly traded company. Jed holds a Bachelor of Science degree in Accounting from the University of Utah and an M.B.A. from Indiana University’s Kelley School of Business.

Carlos joined the Mister Car Wash team as Chief Technology Officer in 2025. He started his career in management consulting with Deloitte and pivoted to an agency developing and implementing digital strategies for Fortune 100 companies. He left consulting to lead technology teams at several global multi-unit brands, including Blockbuster, FedEx, and Yum! Brands. His most recent work with a Pacific Northwest tire retailer focused on digital transformation, including fostering a lean innovation culture and creating extensive business intelligence capabilities to drive data-driven decisions at all levels of the company.

Carlos holds a Bachelor of Business Administration and a Master of Business Administration from the University of Texas at Austin.

Mary became Mister Car Wash’s first Chief People Officer in 2023. Prior to that, she was the Vice President of Human Resources for Nordstrom, a position she achieved as the culmination of a 27-year long journey with the company. From HR compliance to Talent Acquisition to business support, Mary has experience across many Human Resources functions. She brings to her role as CPO business savvy coupled with a people-centric approach to leadership.

Mary earned a Bachelor of Arts from the University of Washington.

Joe oversees the operations leadership team in standardizing and optimizing daily operations. He is also an integral part of the acquisition process in the onboarding and mentoring new leadership teams. His passion and dedication to maintaining high standards attributes to our accelerated growth.

Michelle joined Mister Car Wash as General Counsel in 2025. She began her legal career in commercial real estate and retail leasing before moving into the apparel and footwear industries. Throughout her 17 years with DSW Designer Shoe Warehouse, she oversaw all legal functions as the company’s Chief Legal Officer and General Counsel. At DSW, Michelle also led several operational business teams, including the real estate and construction, procurement and transformation management teams. Michelle brings both legal expertise and operational experience, a vision for growth and leadership, and a commitment to Mister’s positive, employee-first culture.

Michelle earned a Bachelor of Arts degree from Miami University and a Juris Doctorate degree from The Ohio State University.

Ryan’s drive and passion for innovation in the industry have become an integral part of the success of our new build strategy and growth. He oversees all aspects of greenfield development, including project management and execution, developing standardized guidelines and processes, and managing architect, engineer, and contractor partners across a national network.

Tim works directly with our Director of Operations, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization.

James oversees Mister’s new build strategy throughout the country. Along with his team, he is continuously looking for new opportunities to acquire and develop new build locations through real estate acquisition.

Joaquin is a strategic advisor to senior leadership. He works with his team to analyze the financial performance of Mister Car Wash and potential acquisitions to identify efficiency, savings, and investment opportunities. They forecast operating performance to develop in-depth business insights and work together to formulate effective strategy.

Matt brings a passion and expertise for implementing strategies to connect to consumers through digital, personalization, brand, and lifecycle marketing, customer experience, and membership programs. Prior to joining Mister Car Wash, Matt held leadership roles at Walgreens, the Lacek Group, and Target. Matt has also supported such notable brands as The Home Depot, Dunkin’ Donuts, Verizon, Marriott, and Ford with customer-centric, data-driven methodology.

Ryan joined Mister Car Wash as Vice President, Controller in 2023. He brings over 20 years of experience in finance and accounting with a heavy focus in technology and e-commerce. Most recently he was Product Controller at Meta Platforms, supporting onsite checkout and creator monetization and leading both accounting operations and new product launches. Ryan’s oversight at Mister includes accounting operations, systems, internal controls, external reporting, and compliance.

Ryan holds a BA in Accounting from the University of Washington and an MBA from the University of Southern California.

With 18 years of experience in the car wash industry, Luke has successfully led operations teams in the Midwest and East Coast. He is dedicated to developing high-performing car wash leaders across the country and driving Mister Car Wash’s growth strategy forward with confidence and effectiveness.

Anjali joined Mister Car Wash as Vice President of Total Rewards in 2025. She brings more than 25 years of experience in human resources strategy and design, specializing in compensation and benefits. Before joining Mister Car Wash, she spent 10 years at Amazon.com and Whole Foods Market, where she led compensation, benefits, and job architecture design for large-scale frontline, operations, technology, and sales teams across multiple international business lines. She also held leadership roles at Tyco International and ADT, gaining experience in mergers and acquisitions, pay-for-performance programs, and public company operations in competitive, distributed industries with a growing focus on automation and sustainability.

Anjali was born and raised in Nairobi, Kenya. She earned a Bachelor of Science in Business Administration from the University of North Carolina at Chapel Hill and an MBA from Rice University.