COVID-19 Store and Member Updates
Please check back here for up-to-date store information
At Mister Car Wash, we care deeply about the health and well-being of our team members and our customers. Like many of you, we are closely monitoring the impact of Coronavirus/COVID-19 and are committed to keeping you and our team members safe.
All of our Full Service locations have temporarily suspended the offering of Interior cleaning at this time. We will still offer Exterior car wash services at all locations.
Unlimited Wash Club Members:
If you are a member of a city where our stores temporarily closed, your billing was suspended and resumed once we reopened.
Mister Oil Change Express Customers:
We are still offering Oil Change services at our locations that have a Mister Oil Change Express.
All of our locations have increased measures to keep you and our team members safe.
The following extra safety precautions are being used at all of our open locations:
- Express Exterior only lanes will be open for customers to drive through our kiosks. No interior cleaning services will be available at this time.
- We’ve marked a 6 foot space from our kiosks to ensure our team members maintain proper distancing protocols.
- Team members will be wearing additional protective gear, including gloves, face shields and safety glasses.
- We’ll clean the kiosks and tablets after each credit card transaction. We won’t be accepting cash payments during this time.
- Because our free Vacuum stalls are a high touch area, our vacuums remain temporarily closed at select locations.
- Hand drying by our team members will be temporarily suspended to ensure we maintain proper social distancing.
- Select locations will be operating under the modified hours of 8am-6pm daily.
This will allow us to limit social interaction while also providing our employees with an opportunity to work safely.
Please continue to check back here for store changes and updates that may take place. Thank you!
General Frequently Asked Questions
- Why were some of your locations closed?
We’ve been closely monitoring the national CDC and local government health guidelines in each of our communities. Following recommendations to limit the movement of people to flatten the curve, we voluntarily made the tough decision to temporarily close our stores for at least 14 days starting in Mid-March.
During this health emergency we have taken additional steps to keep safe in order to reopen our car wash locations. While closed, we’ve deeply cleaned each store and adjusted our operations to serve you in a safe and efficient way. In the coming week we will begin to re-open our stores in areas where it is safe to do so.
- Can you safely wash cars?
We are able to safely wash your car with little to no interaction. During our temporary closure we’ve updated many of or procedures to make sure we are keeping a safe social distance and cleaning guidelines.
Our Express Exterior only washes limit contact between our customers and team members, creating a safe environment for us to serve you.
- Why are some of your locations only open for Unlimited Wash Club members?
As we’ve monitored local health and safety guidelines in each of our communities we determined that it is safe to open some of our stores for members for exterior washing as this is a no contact service.
Unlimited Wash Club members are able to use their member pass to drive thru our kiosk and member lanes without rolling down their window.
We hope to open these locations up for non-members in the coming weeks when it is safe to do so. Please check back here for more updates.
- Will your locations accept cash?
Currently we are only accepting card payments to keep our team members and customers safe. We are also asking all customers to swipe/insert their own card to reduce touch points.
- When will you be accepting cash again?
At this time, we aren’t sure exactly when we will be taking cash again. We want to do all we can to keep our team members and customers safe.
- Do you accept Apple Pay or Google Pay?
Our current kiosks don’t currently accept mobile forms of payment.
- Are you no longer offering hand towel drying?
We have temporarily suspended hand towel drying at the end of our tunnels in order to keep a safe social distance for our employees.
- Why are the vacuums closed?
To keep our customers safe, we have temporarily removed our free vacuums since they are a high-touch area and we aren’t able to ensure they are properly cleaned between each use. We plan to reinstate them once we are able to do so safely.
- Can I sign up for the Unlimited Wash Club?
Yes, visit one of our open locations and a team member can assist you in signing up for the program.
You can find a location here.
- I have a Business or Fleet account and need assistance.
Please reach out to our Business Development Team for assistance with your account. You can contact them here.
Unlimited Wash Club Frequently Asked Questions
- What happened to my membership while you were closed?
All memberships were suspended while we were closed. We proactively suspended billing and you will not be charged for the days that we were closed.
We know that our closure caused a disruption to your service and we appreciate your understanding as we took steps to keep you and our team members safe.
- I am a UWC member. Will I receive credit for the time that you were closed?
Yes. We suspended billing during the closure to make sure you weren’t charged, and we won’t resume billing until our stores reopen. Members will be given credit for the days that we were closed.
Review the answers below to some of our common membership billing questions.
If you have additional questions about your membership, charges or bill date please reach out to our customer care team here.
- Why did my billing date change?
This is to ensure you are getting credit for the days we were closed. For example, this location was closed for 14 days, and your original billing date was on the 5th. Now your billing date is pushed out to the 19th.
- Why did I see a small charge (more than one penny) on my account?
That was a discounted amount that ensures you are only paying for the days since we’ve been open.
- I’m a Full Serve member. What happens to my plan?
You will be billed at the lower Express price until 30 days after we go back to offering interior wash services. During those 30 days, you will be able to enjoy interior wash service despite only paying the Express price. We’ll reach out to you by email when we have brought back interior wash services.
- I didn’t know you were open and haven’t washed, but I still got billed. What can you do for me?
We apologize that you didn’t know we had reopened. We send important updates through email.
You can sign-up for our email communications here.
Please reach out to our customer care team here for help with your membership.
- Can I update my billing card?
Yes, please visit your nearest open location to update your billing card.
- Can I upgrade/downgrade my membership?
Yes, pleasevisit your nearest open location to make changes to your membership.
- How can I discontinue my Unlimited Wash Club membership?
To discontinue your membership, please visit your nearest open location for further assistance.