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At Mister Car Wash, we care deeply about the health and well-being of our team members and our customers. Like many of you, we are closely monitoring the impact of Coronavirus/COVID-19 and are committed to keeping you and our team members safe.
The following extra safety precautions are being used at all of our open locations:
This will allow us to limit social interaction while also providing our employees with an opportunity to work safely.
Please continue to check back here for store changes and updates that may take place. Thank you!
All memberships were suspended while we were closed. We proactively suspended billing and you will not be charged for the days that we were closed.
We know that our closure caused a disruption to your service and we appreciate your understanding as we took steps to keep you and our team members safe.
Yes. We suspended billing during the closure to make sure you weren’t charged, and we won’t resume billing until our stores reopen. Members will be given credit for the days that we were closed.
Review the answers below to some of our common membership billing questions.
If you have additional questions about your membership, charges or bill date please reach out to our customer care team here.
This is to ensure you are getting credit for the days we were closed. For example, this location was closed for 14 days, and your original billing date was on the 5th. Now your billing date is pushed out to the 19th.
That was a discounted amount that ensures you are only paying for the days since we’ve been open.
You will be billed at the lower Express price until 30 days after we go back to offering interior wash services. During those 30 days, you will be able to enjoy interior wash service despite only paying the Express price. We’ll reach out to you by email when we have brought back interior wash services.
We apologize that you didn’t know we had reopened. We send important updates through email.
You can sign-up for our email communications here.
Please reach out to our customer care team here for help with your membership.
Yes, please visit your nearest open location to update your billing card.
Yes, pleasevisit your nearest open location to make changes to your membership.
To discontinue your membership, please visit your nearest open location for further assistance.