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Mister Car Wash Privacy Notice

Effective Date: December 12, 2020

PURPOSE

This Privacy Notice (“Notice”) describes certain personal information collected by or on behalf of Car Wash Partners, Inc. or its affiliates and subsidiaries (“Mister,” “we,” “us,” or “our”) and their service providers through the www.mistercarwash.com website and related online services (collectively, the “Site”), our mobile apps (collectively, “App”), and our in-person interactions with you and how that information is used, shared and protected. If you have questions or concerns about this Notice, please contact us. This Notice does not apply to information that is publicly available as contemplated by applicable laws.

POLICY STATEMENT

By using the Site or the App, you acknowledge on behalf of yourself and any organization that you represent (together, “you”) that you have read and understand this Notice. We may modify this Notice at any time. All changes will be effective immediately upon posting to the Site. Material changes will be conspicuously posted on the Site or otherwise communicated to you.

YOUR CALIFORNIA PRIVACY RIGHTS

 If you are a California resident, additional information applicable to California residents is below in the Section titled “Your California Privacy Rights.”

WE COLLECT PERSONAL INFORMATION YOU PROVIDE

If you elect to provide information that personally identifies you (“Personal Information”) such as your name, email, mailing address, or phone number, we will collect, use, and share it pursuant to this Notice and applicable law.

Information Collected Through the Site or App. Mister collects Personal Information that you provide directly to us. Personal Information is required to use certain Site features, for example, to sign up for our Unlimited Wash Club®, submit certain requests via the Site, to contact us via email, phone, or our Personal Information Request form (where we may retain your message’s content and our response), receive or request data from us (e.g., catalogs and newsletters), and respond to communications from us (e.g., surveys and promotional offers).  Personal Information is also required to register with the App to make purchases through the App. If you elect to communicate with us via text or provide us a cell phone or other phone number, we may send you text messages from our automated dialing system regarding your business transactions and requests to us. We will not send you any marketing texts unless you opt-in to receive such texts from us. Your provider’s message and data rates apply to all texts that you may send to or receive from us.

Applications through Mister Career. Mister collects Personal Information provided to us through our employment application portal, provided and made available to us by our third-party vendor. This Personal Information is collected directly by our third-party vendor and then shared to us for purposes of the application process. You choose what Personal Information of yours you provide during the application process, but we request information such as your name, email, work history, education history, address, or other information related to the specific application. Data collected via applications will be used to (i) make decisions regarding applications and (ii) keep a record of previous applications. We make no representation that we will review your application for any particular job opening or that your application will result in an interview or job offer.

 Unlimited Wash Club Membership Requests. You may use the Site to submit requests to us regarding your Unlimited Wash Club (UWC) membership with Mister, such as updating your account or transferring your UWC membership to another vehicle. In order for us to respond to your requests, you must provide certain Personal Information about your membership, including your name, state of residence, membership number, email address, phone number, and any other Personal Information related to your membership as may be required to respond to your requests. Personal Information collected when make a membership request will be used solely to identify your membership and respond to your request.

 Payment Information. When you purchase a UWC membership, we use a PCI-compliant payment processor to help us facilitate payment. Mister does not receive your credit card, debit card or other financial information. When you make a payment, such information is provided directly to our payment processor vendor. However, Mister does receive information about your purchase and your contact information (e.g. name, email address, mailing address, phone number). Mister will keep a record of your purchases.

 Marketing Communications; Opt-Out. If you opt-in to receive marketing communications from us, you must submit your name, email, and/or phone number. We do not send you promotional messages via text unless you expressly opt-in to receiving such messages. Consent to receive such messages is not a condition of making any purchase. Mister uses this data to send you promotional and other electronic and hardcopy communications. We may use third-party providers to deliver communications to you. The number of messages (whether via email or text) may vary per month. You may opt-out of such emails by using the unsubscribe link in the email and may opt out of marketing texts by texting STOP to the number that appears in your text messages. If you no longer have the original text message, text STOP to 973-905-4360 to opt out of transactional messages, or text STOP to 64705 to opt out of promotional messages. We may send you a confirming message via email or text to confirm that you have been unsubscribed. To opt-out of other communications (e.g., postal marketing and telemarketing), please contact us as set forth below. Opting out of marketing communications does not opt you out of communications about your Unlimited Wash Club memberships, App purchases, or any other account or transactions you may have with us. Your provider’s message and data rates apply to all texts that you may send to or receive from us.

Sweepstakes & Contests. Mister may offer sweepstakes or contests. To participate you must submit certain Personal Information, which may include your name, email, employer name and type, phone number, physical address, work address and other Personal Information related to the sweepstakes or contest. Data collected via sweepstakes and contests will be (i) used to contact you with promotional and related communications, (ii) shared with third-party vendors, and (iii) subject to additional terms provided to you at such time.

 DATA AUTOMATICALLY COLLECTED

Site IP Addresses, Cookies, & Similar Tracking Technologies. When you use the Site, we and our Site vendors use technologies such as cookies (i.e., small pieces of data stored on your device’s hard drive by your browser), web beacons, pixel tags, and similar technologies to automatically collect internet protocol addresses assigned to the computers and other devices you use, your internet service provider, device ID number, approximate geographic location, browser type, Site pages visited, websites you access before and after visiting the Site, and data related to how and when you use the Site (e.g., date and time stamps, clickstream data, and data about search terms and websites that direct you to the Site). We may combine this Personal Information with other collected data (including other Personal Information) and data obtained from third parties. For more information, please visit our Cookie Policy here.

Do Not Track Requests. Due to the automatic collection of data using cookies, we do not honor “do not track” requests.

App Device IDs, Widgets & Similar Tracking Technologies.

Analytics. We may occasionally enable and implement various analytics tools, such as Google Analytics, which is an analytics tool provided by Google to collect and process Personal Information consisting of certain telematics about your use of the Site. Google sets and reads cookies to collect such Personal Information and your web browser will automatically send such Personal Information to Google. Google uses this data to provide us with reports that we use to improve the Site’s structure and content.

We may occasionally enable and implement additional add-on services to Google Analytics, such as Demographics and Interest Reporting. Demographics and Interest Reporting uses cookies to collect data about our Site traffic by tracking users across websites and across time to provide us with analytics on our user base.

To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download and install the Google Analytics Opt-out Browser Add-on for each web browser you use. Using the Google Analytics Opt-out Browser Add-on does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Sites.

Online Behavioral Advertising. We may occasionally use advertising networks and services provided by third-party vendors. These services collect data about your interactions with the Site and other websites across the internet and use such data to target personal content and advertisements for goods and services. The data collected may be associated with your Personal Information. The targeted content and advertisements may appear on the Site and on other websites and may be sent to you via email. Advertising networks often gather data about consumers who view advertisements to make inferences about a consumer’s interests and preferences, which enables the delivery of advertisements directly targeted to the consumer’s specific interests. This practice is often referred to as “online behavioral advertising.”

For example, we may use Google Ads to serve ads on our behalf across the internet and on the Site. Google uses cookies and similar technologies to collect data about your visits to the Site and your interaction with our services to generate targeted advertisements to you on other websites that you visit across the internet. To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.

To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may occasionally still see our ads.

Social Media. We are active on social media, including Facebook, YouTube, Twitter, Instagram and LinkedIn (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the Site and our Social Media pages any comments or content that you post on our Social Media pages. You agree to hold Mister and its affiliates harmless and without liability for the results of any and all content you post on Mister’s Social Media.

The Site allows you to connect and share data with Social Media. These features may require us to use cookies, plug-ins, and APIs provided by such Social Media to facilitate those communications and features.

The Site may use advertising networks and services offered by Social Media to deliver advertising content. Use of these services requires Social Media to implement cookies or pixel tags to deliver ads to you while you access the Site.

Your use of Social Media is governed by the privacy policies and terms of the third parties that own and operate those websites and not by this Notice. We encourage you to review those policies and terms.

Videos; Embedded Content. The Site may contain videos and embedded content provided by Company or third parties, including visible content and/or feeds scripts embedded in the Site’s code. Company and such third parties may collect data about how you interact with such content. By watching the videos and interacting with such content, you agree to the collection and use of such data.

DATA COLLECTED FROM THIRD-PARTY SOURCES

We obtain data about individuals from various third-party companies and we may combine that data with Personal Information or other data we collect. This enhances our existing data about our users, improves our ability to contact users, and enhances our marketing capabilities.

How We Use & Share Personal Information

 Beyond the uses and sharing described above, Company and its vendors may use and share Personal Information as described below. We do not sell or rent Personal Information except as stated in this Notice and as permitted by applicable law.

Purpose Collected & Communication with You. We use and share Personal Information for the purpose for which it was collected or for purposes that reasonably contemplated at the point at which it was collected. For example, if you contact us for support or assistance, we may use Personal Information to contact you and assist you with your request. We may use Personal Information to notify you of Site changes (e.g., changes to our Terms of Use or this Notice) and to send you marketing communications and transactional receipts.

Account and Sales. We use Personal Information for administrative purposes, such as managing your account, facilitating transactions, for evaluating applications, and managing profiles, and more generally to inform our business strategies, to understand the Site’s and App’s demographics and user preferences.

Administration. We use Personal Information for Site and App management, such as troubleshooting problems, improving the content and functionality of the Site, statistical and other analyses of the Site or App, and to customize the Site or App to you and our users.

 Employees and Affiliates. We may share Personal Information with our employees and affiliates who have a need to know the information for our business purposes.

Vendors & Other Partners. We may share Personal Information with our third-party vendors, service providers, suppliers, consultants, agents, sales representatives, and other partners (including Site and App management and hosting, payment processors, marketing and public relations, and email services) that provide data processing services to us (e.g., to support the delivery of, provide functionality on, or help to enhance the security of the Site or App) or otherwise process Personal Information for purposes described in this Notice or communicated to you when we collect such data. The parties described in this paragraph are authorized and may use and disclose Personal Information as needed to provide the applicable services to us. For example, we may share Personal Information with service providers to help us host and manage the Site; provide targeted advertising and other marketing; improve the content and functionality of the Site; perform data analysis and statistical analysis; troubleshoot problems with the Site; provide payment processing services and online storefronts; provide public relations; provide learning management systems; provide email services; provide data processing; and support or provide the security of the Site.

Professional Advisors. We may share Personal Information with certain service providers that are our professional advisors, such as our attorneys, accountants, financial advisors and business advisors, in their capacity as advisors to Mister.

Aggregated Data. We may use Personal Information to create de-identified or anonymous aggregate data. We may use and share such de-identified or aggregate data in our sole discretion with our affiliates, subsidiaries, vendors, and other third parties to: (1) analyze, develop, and improve the content and services that we make available, (2) inform business strategies, (3) understand the Site’s demographics and user preferences, (4) customize promotional emails and users’ Site experience, and (5) for other lawful purposes. Mister is the sole and exclusive owner of such de-identified and aggregated information.

Government Officials / Law Enforcement. We will cooperate with law enforcement and other governmental agencies, and may disclose Personal Information: (i) if we believe in good faith we are legally required to disclose that Personal Information, (ii) if we are advised to disclose Personal Information by our legal counsel, or (iii) when necessary to identify, contact or bring a legal action against someone who may cause or be causing harm to, or interfering with the legal rights of, Mister or any other party.

Business Transactions. If we undergo a change or contemplated change in control, acquisition, merger, reorganization, or asset sale, or in the event of a bankruptcy, receivership or a similar transaction, all Personal Information may be transferred, sold, shared, or otherwise shared with potential and actual successors, which will be bound by this Notice as it applies to Personal Information.

With Your Consent. With your consent, we may use or share Personal Information in ways not specifically described in this Notice.

Sales. We do not sell, rent, or loan any of your Personal Information to any third party for money. Regardless, you may notify us at our designated request address below to opt-out of monetary sale of your information. Our designated request address for such requests is at [email protected] or 1-866-254-3229.

Data We Do Not Intend to Collect

Special Categories of Personal Information. Special Data” is any data that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, or that involves genetic or biometric data or data concerning health or sexual orientation. We do not intend to collect any Special Data from you. Please do not provide Special Data to us.

Children. We are committed to protecting children’s privacy. The Site is not directed at children under 16 years of age. We do not knowingly collect, use, or share Personal Information from children under 16. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.

Data Security

We use commercially reasonable technical and organizational measures to help secure all Personal Information against loss, misuse, and alteration. While we cannot guarantee it, we use industry-standard protections to help safeguard against such occurrences. If a breach of our systems occurs, we will notify you of the breach only if and as required under applicable law.

You understand that no data transmission over the internet or a mobile device can be guaranteed to be 100% secure. While we strive to protect your Personal Information, we do not guarantee the security of Personal Information and you provide Personal Information at your own risk.

Access from Outside the United States

This Site and App are operated and maintained by Company and its vendors from the United States and is intended solely for a United States audience. If you access the Site from outside the United States, please be aware that Personal Information will be transferred to, stored in, and processed in the United States. U.S. data protection and related laws may not be as comprehensive as those from where you access the Site.

THIRD-PARTY SITES

 The Site may link to, or be linked to, websites not controlled by us. We are not responsible for third-parties’ privacy policies or practices. This Notice does not apply to any third-party websites or to any data that you provide to third parties. You should read the privacy policy for each website that you visit.

 ACCESS & UPDATE YOUR PERSONAL INFORMATION

To access or update your Personal Information as it exists in our records, please contact us using the information below.

Contact Us

If you have any questions, you may contact us as set forth below:

Car Wash Partners, Inc.

222 E. 5th St.

Tucson, AZ 85705

www.mistercarwash.com

1-866-254-3229

[email protected]

*****************

YOUR CALIFORNIA PRIVACY RIGHTS

Subject to certain limitations permitted by applicable law, if you are a California resident you may make the following requests with regard to your Personal Information.

Right to Request Disclosure of Categories.

Categories Collected. You have a right to request access to the following information: (a) the categories of Personal Information we collected about you in the 12-month period prior to your request, (b) the categories of sources from which the Personal Information was collected, (c) the business or commercial purpose for which we collected your Personal Information, (d) the categories of Personal Information we disclosed in the 12-month period prior to your request, and (e) the categories of third parties with whom we shared your Personal Information.

Categories Disclosed. You also have a right to request disclosure of the categories of Personal Information that we have sold or disclosed for a business purposes in the 12-month period prior to your request, if any, and the categories of third parties to whom we have sold or disclosed it.

Right to Request Access. In addition, you have a right to request that we disclose to you, in a portable we select, format the specific pieces of Personal Information that we have collected about you in the 12-month period prior to your request.

Right to Request Deletion. You have a right to request that we delete Personal Information we collected about you.

Right to Opt-Out of the Sale. You have the right to request that we do not sell your Personal Information as defined by California law. However, based on current California laws, we do not believe that we have sold any Personal Information of an individual under 16 years of age, or any other individual, in the last 12 months.

Non-discrimination. You have a right to exercise the above requests and we will not discriminate against you for exercising any of your rights under applicable law or this Notice. This includes not (a) denying you goods or services, (b) charging you different prices, (c) providing you a different level or quality of good or services, or (d) suggesting that we will do (b) or (c), because you exercised your rights. If we choose to offer a financial incentives program in the future, additional terms will apply which may be an exception to this Section.

How to Exercise Your Rights. To exercise your rights described in this Notice, you may submit your request to us by contacting us at any of the following:

https://mistercarwash.com/privacy-portal/

1-866-254-3229

[email protected]

Who May Exercise Your Rights. You may make a request to exercise the above rights on behalf of yourself or on behalf of a child if you are a parent or legal guardian of the child. In addition, you may authorize an agent to exercise your rights on your behalf, if you provide the agent with written permission and, if the agent is a business entity, provided the agent is registered with the California Secretary of State. If an authorized agent contacts us to exercise the above rights, we will need to verify their identity as well as your identity. We will also require proof of your written authorization to the agent to be your agent and to make the specific request submitted, unless the agent is subject to a Power of Attorney under California probate laws. If the agent is a Power of Attorney under California probate laws, we may require evidence of that status.

Verification of Your Request. Once we receive your request, we will contact you to confirm receipt of your request. In addition, we may contact you to provide us with additional information to allow us to verify your identity based on the Personal Information we have in our systems. In order to verify your request, you must provide sufficient information that allows us to reasonably verify you are the person that is the subject of the Personal Information you have requested. This information may vary depending on the Personal Information we already have. Certain types of requests may require additional verification to ensure you are who you say you are. If you have used an agent to make your request, we will also need to verify the identity of the agent. Verification of your request may require you, or your agent if applicable, to sign an declaration verifying identity under penalty of perjury.

When and How We Will Respond. We will respond to a request to opt-out of the sales of data within 15 business days. For all other requests, we will confirm receipt of your request within 10 business days and we will try to respond to your request within 45 calendar days. If we require additional time to respond, we will inform you of the reason and may take an additional 45 calendar days to respond. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. We may deny your request as permitted by law, if we are unable to verify your identity, or if an agent makes the request on your behalf, if we are unable to verify their identity or proof of their authorization. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.

Based on the categories required by California law, below are the lists of Personal Information collected, where they are sourced, why they are collected, and if we disclose them, the categories of service providers or other third parties to whom we disclose them:

Category of Personal Information

Source

Purpose Collected

Disclosed for a Business Purpose

Categories of Entities We Disclose To

Identifiers

Directly from you onsite, via our Site or App or in-person at one of our locations

 

Providing you the service, product or communication requested and documenting the request

Contacting you regarding our services or products

Marketing our services and products to you

Legal and regulatory requirements and best practices 

Yes

Service providers involved in processing or providing our products, services and communications

Service providers involved in the provision, maintenance and improvement of our Site and other online services

Personal Information categories under California Customer Records statute (Cal. Civ. Code 1798.80(e))

Directly from you onsite, via our Site or App or in-person at one of our locations

 

Providing you the service, product or communication requested and documenting the request

Contacting you regarding our services or products

Marketing our services and products to you

Legal and regulatory requirements and best practices 

Yes

Service providers involved in processing or providing our products, services and communications

Service providers involved in the provision, maintenance and improvement of our Site and other online services

Commercial information

Directly from you via the transactions you conduct onsite, on the Site or on the App

Processing your payments

Records of your activities onsite, on our Site and App

Yes

Service providers involved in processing or providing our products, services and communications

Service providers involved in the provision, maintenance and improvement of our Site and other online services

Biometrics (photographs and videos)

Directly from you while onsite via security surveillance systems

Security and legal investigations

Yes

Service providers involved in the provision and maintenance of our security and surveillance systems

Internet

Directly from you, your computer or other device

Indirectly from our service providers

Providing you the service, product or communication requested and documenting the request

Displaying and customizing content on our Site and other online services

Improving our Site and other online services

Marketing to you on other Sites and apps

Yes

Service providers involved in processing or providing our products, services and communications

Service providers involved in the provision, maintenance and improvement of our Site and other online services

Third party social media platforms

Third party advertising networks and analytics providers

Third party survey providers

Geolocation (approximate only)

Directly from you via IP address and your mobile device

Tracking use of our Site and other online services

Yes

Service providers involved in processing or providing our products, services and communications

Service providers involved in the provision, maintenance and improvement of our Site and other online services

Professional or employment-related information

Directly from you via your employment application 

Indirectly from our service provider

Reviewing and processing your application for employment, including background checks and similar processes

Yes

Service providers involved in the provision, maintenance and improvement of our online services and employment application

Education information

Directly from you via your employment application 

Indirectly from our service provider

Reviewing and processing your application for employment, including background checks and similar processes

Yes

Service providers involved in the provision, maintenance and improvement of our online services and employment application

Inferences

Directly from you

Improving the services and products that we provide 

Yes

Service providers involved in processing or providing our products, services and communications

Service providers involved in the provision, maintenance and improvement of our Site and other online services

 

Although the categories of information above are collected for the designated purposes, Personal Information may be otherwise used for the purposes set forth in this Notice as reasonably contemplated at the time of collection.

Contact Us

If you have any questions, you may contact us as set forth below:

Car Wash Partners, Inc.

222 E. 5th St.

Tucson, AZ 85705

www.mistercarwash.com

1-866-254-3229

[email protected]