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A Letter From Our CEO

A Letter From Our CEO


At Mister Car Wash, we care deeply about the health and well-being of our team members and our customers. People always come first and everything we do is in the service of our team members and our customers. Like many of you, we are closely monitoring the impact of Coronavirus/COVID-19 and are committed to keeping you and our team members safe.

I want to personally share the steps we are taking to maintain a healthy environment for you and our team members.

-We take pride in the cleanliness of our stores and in addition to our regular cleaning schedule, we have implemented a new cleaning protocol.

-We are also committed to ensuring our team members are well informed about the necessary precautions to keep our community healthy, including more frequent hand washing and staying home if they are not feeling well.

-In accordance with both CDC and community health department guidance, all stores have been equipped with recommended procedures to follow if their community, or someone from their store, becomes impacted by the virus.

-As the situation evolves, car wash locations may implement additional preventative measures to ensure customer and team member well-being. These measures could impact staffing or service offerings, but we will continue to do everything we can to provide you the Mister Experience you love.

-Lastly, out of an abundance of caution, we have temporarily suspended our complimentary coffee and popcorn service in our lounges.

You and our team members are at the center of our purpose, and this guides every conversation we have and every decision we make. We appreciate your understanding and patience as we all navigate this rapidly evolving situation.

As always, if you have questions about your local car wash location you can reach our team here. We have also set up this web page to keep you up to date on store locations and any impact on operating hours or closures.

In difficult times like these, we strive to prove that our core value of “We Care” is reflective in anything we do.

Thank you.

John Lai, CEO