Mister Car Wash Leadership
Mister Car Wash is led by an experienced team dedicated to delivering the best car wash in the industry, providing growth & development opportunities for our team members and inspiring our customers & communities to shine.
As President and Chief Executive Officer, John Lai has company wide responsibility for operations, marketing, finance, accounting, and human resources. During his tenure with Mister Car Wash, John has also served as President & COO and Vice President of Market Development. He leads the organizational vision as Mister Car Wash continues its expansion into a nationally recognized brand and industry leader.
Prior to his career with Mister Car Wash, John was Vice President of FinanCenter Inc., President of Blue Coral Systems Inc., and held a variety of management positions with Nestle SA and Carnation. John also served on the board of the International Car Wash and Western Car Wash Associations.
John graduated from the University of Arizona in 1987 with a Bachelor of Science.
Darren joined the Mister Car Wash team as Chief Financial Officer in 2014. He has responsibility for all finance functions, information technology, procurement, legal, accounting, and risk management. Darren brings strong financial leadership along with extensive operational expertise in managing large, complex organizations.
Prior to joining Mister Car Wash, Darren was Vice President of Finance at North America for Insight Enterprises, a Fortune 500 technology provider. He served in various finance roles and leadership capacities for Insight and its subsidiaries beginning in 1997.
Darren graduated from Arizona State University with a Bachelor of Science in Accounting and is a licensed CPA in Arizona.
Larry joined the Mister car wash team in 1999 and served as the CFO through 2013, at which time he stepped down as part of the Company’s Management Succession Plan. As VP and Special Advisor he continues to work with the company’s acquisition team to evaluate new acquisitions, negotiate purchase contracts, and coordinate financial and legal due diligence related to acquisitions. He also serves on the Company’s investment committee and as an adviser to senior management on strategic, operational and administrative matters.
Prior to Mister Car Wash Larry worked as a financial consultant from 1997 to 1999, was a Senior Vice-President and Treasurer of Blue Coral Inc., in Cleveland Ohio from 1981 to 1996, and worked for Arthur Andersen from 1970 to 1981. He is a CPA and a graduate of the University of Akron.
Bruce joined the Mister Car Wash team in 2000. As Senior Vice President, Facilities and Integration, he leads complex, project-based strategic and operational management initiatives to drive organic and inorganic growth for Mister Car Wash. Bruce has combined a strong financial expertise with a unique understanding of operations to create a balanced approach to process improvements.
Prior to joining Mister Car Wash, Bruce began his career over 30 years ago at Deloitte & Touché where he earned his CPA and owned his own accounting and consulting practice for over seven years.
Bruce is a graduate from the University of Arizona.
With 30 years of legal experience, Lisa is responsible for the legal affairs of Mister Car Wash and provides legal advice to the board of directors and management on company strategies and business transactions, financings, litigation and regulatory compliance. Lisa strives to ensure that the company conducts its business in compliance with applicable laws and regulations.
Lisa is a graduate of the University of Arizona’s James E. Rogers College of Law, where she teaches a practicum on mergers and acquisitions law each spring. She is a Fellow of the American Bar Foundation, a director and immediate past president of the Arizona Women Lawyers Association, a member at large of the executive council of the business section of the Arizona State Bar, director of the Pima County Bar Association, a director of Tohono Chul Park, and a member of the Women Presidents Organization’s Tucson chapter.
Dave joined the Mister Car Wash team over 14 years ago and is a 39-year veteran of the car wash industry. He oversees all aspects of facilities management and construction, in addition to managing the Research and Development of new products. Dave also worked to co-develop the Original HotShine, a Mister Car Wash signature product designed to give all vehicles a long lasting shine, which can be found at Mister Car Wash locations throughout the country.
Throughout his tenure in the car wash industry, he has worked in a number of roles with various companies, gaining valuable experience and extensive knowledge of the industry. He spent the first 13 years of his career learning the ropes of operations management with Octopus Car Wash before assuming his role as a manager of dispensing and applications at Ecolab/Blue Coral, where he created an in-house manufacturing facility for custom chemical application systems.
Anna joined the Mister Car Wash team in 2016 as the Director of Human Resources. She oversees payroll, benefits, employee relations, talent acquisition, and compliance with federal and state employment law.
Prior to joining Mister Car Wash, she was the Director of Finance for a Fortune 500 global technology company overseeing various finance and accounting functions. Anna brings experience in building cross-functional, highly-productive teams by ensuring shared values between employees and the company, aligning people with positions that fit their skills, and creating efficiencies through technology and process improvements.
Anna holds a Bachelor of Science in Business Management and has over 10 years of experience in human resources management.
Joe joined the Mister Car Wash team in 1998 but started working in the car wash industry in 1993. In his 24 years with the car wash industry, Joe has moved up through the ranks from crew member to General Manager, Regional Manager, Division Manager and now his current role as Director of Operations.
In his current position, Joe oversees our operations leadership team and helps guide them in the standardization and optimization of our daily operations. He is also an integral part of our acquisition process, in the onboarding and mentoring of new leadership teams.
Joe is passionate about the business and is dedicated to maintaining high standards through our accelerated growth.
Felipe joined the Mister Car Wash team in 2010 as a Financial Analyst and quickly worked his way through the ranks to become Director of Operations in 2013. Throughout his time with Mister Car Wash, he has worked to significantly improve Mister Car Wash’s budgeting and financial reporting process. Felipe has also played an active role in developing pricing strategies and analysis.
Felipe brings a passion for maximized efficiencies and systems of operations to the Mister Car Wash team. He is always looking for ways to continuously improve existing systems and procedures, allowing Mister Car Wash to remain the leader in the car wash industry and to continue inventing the future.
Felipe has a Bachelor of Science in Business Administration in Finance and Entrepreneurship from the University of Arizona.
Casey joined the Mister Car Wash team in 2013 and oversees all aspects of our acquisition strategy throughout the country. His knowledge and experience with successful acquisitions spans both nationally and internationally. In his role as director of acquisitions, Casey is constantly searching for new opportunities to grow Mister Car Wash.
Before joining Mister Car Wash, Casey oversaw more than 350 acquisitions nationwide of the largest US hearing aid retail company in the United States, Connect Hearing. Prior to his success with Connect Hearing, he managed the acquisition process across the United Kingdom for the private equity group, General Finance Group.
Casey holds a Bachelor’s Degree in Finance from Drake University.
Sarah joined the Mister Car Wash team in 2002 and has played an integral role in the company’s success and growth. Sarah has most recently taken on the position of Director of Integration. Full of energy and passionate about the mission, Sarah works to elevate the Mister Car Wash brand experience in newly acquired markets through integration process planning and implementation. From due diligence through business plan development and execution, she maintains keen focus on creating a seamless transition for newly acquired locations into the Mister Car Wash portfolio.
Prior to joining Mister Car Wash, Sarah worked in various marketing roles and led the marketing team for more than six years.
Sarah is a graduate from Auburn University and holds a Bachelor of Art’s in Marketing.
Chris joined the Mister Car Wash team in 2013 and oversees all aspects of the marketing department. In his current role, he focuses on leading the organizational marketing programs towards brand and member growth strategies.
Prior to joining Mister Car Wash, Chris was a Director in Operations for Royal Caribbean International. Chris was responsible for overseeing daily entertainment operations, customer service delivery and cross functional revenue growth initiatives.
Chris graduated from the University of Guelph in 2003 and holds a Masters in Business Administration from the University of Arizona.
Mayra joined the Mister Car Wash team in 2003 as a Regional Trainer for the El Paso market. In 2010 she was promoted into her current role as the Director of Training and Development to help streamline procedures, create our Management Training Program and launch Mister Car Wash University. Mayra also plays a key role in the post-acquisition integration process and is particularly good at helping assimilate new team members into the organization.
Mayra has a Bachelor of Arts from the University of Texas at El Paso.
Joaquin joined the Mister Car Wash team in 2009 as an Accountant and Internal Auditor. In 2013 he joined the Financial Planning and Analysis department where he now focuses on analyzing revenue enhancing and cost reducing opportunities.
Prior to Mister Car Wash, Joaquin worked for Ernst & Young.
Joaquin holds a bachelor’s degree in Business Administration from the University of Arizona, a master’s degree in Accounting from the University of Virginia, and is a CPA in Arizona.
Chris joined the Mister Car wash team in 2014. He enables all departments to become more data-informed in their decision making by developing and executing customer, market and employee research initiatives.
Chris previously spent 14-years as a marketing research and strategy consultant for various businesses and organizations along with serving on many professional and community boards throughout his life.
He attained his Master of Business Administration and Bachelor’s in Political Science and History from the University of Arizona, where he also taught Marketing Research as an adjunct professor.
Beth joined the Mister Car Wash team in 2015 as Director of Risk Management. She oversees the company’s total cost of risk by collaborating with all functional areas to identify, prevent, mitigate and transfer risk appropriately.
Prior to joining the Mister Car Wash team, Beth held risk management leadership roles in retail/distribution for SpartanNash and Target Corporation.
Beth is a graduate of University of Minnesota Law School with a Bachelor of Business Administration from University of Minnesota-Duluth and holds a Minnesota Attorney License.
Bob joined the Mister Car Wash team in 2009 and manages the growth, daily operation and integration of new acquisitions into the Unlimited Wash Club and other loyalty programs.
Prior to joining Mister Car Wash, Bob served over 25 years in leadership roles in program management, product management, finance, marketing, operations and sales with companies that include Fidelity Investments, NCR Corporation and Rain Bird.
Bob holds a Bachelor of Business Administration and Master of Business Administration from the University of Cincinnati.
Steve joined the Mister Car Wash team in 2000 and is recognized for his ability in building systems that improve operational efficiency and ease. In his current position as Director of Information Technology, he is responsible for developing enterprise level IT systems that provide significant advantages for the organization and our customers. Additionally, he oversees the support of store operations information systems.
Prior to joining Mister Car Wash Steve developed IT systems for other multi-site organizations.
Steve holds a Bachelor of Arts from Old Dominion University in Virginia.
Ben joined the Mister Car Wash team in 2007 through an acquisition as a General Manager. He was promoted to District Manager in the El Paso area in 2010 and shortly after that, a Regional Manager in Tucson, Arizona. In 2015 Ben became the Division Manager and moved to Atlanta to oversee Alabama, Florida, and Georgia regions.
What inspires you to shine?
“Our amazing employees inspire me to shine. Everyday I have the opportunity to have a positive impact on their lives while fueling my passion for helping others. The most gratifying part of my job is being able to personally develope and watch out employees success as they grow.”
Bill oversees our stores in:
- Nashville, Tennessee
- Houston, Texas
Derek joined the Mister Car Wash team in 2013 when three express locations were acquired in Boise, Idaho. Shortly after he was promoted to a Regional Manager with the company and in 2015 he became the Division Manager. In his current role, Derek oversees 6 locations in Idaho, 7 locations in Washington state, and 10 locations in southern California.
Derek’s time in the industry began in the full service arena in 1995 working for NuLook car wash, which coincidentally was the first chain of locations that Mister acquired in 1997.
What inspires you to shine?
“I’m inspired daily by the people who make Mister Car Wash feel like a family as well as a team. Our location management teams, customer service associates, and production crew are some of the hardest working and passionate people I’ve had the pleasure to work with. Our support team in Tucson is always there to help us be better car washers as well as more effective business leaders.”
Derek oversees stores in:
- Bakersfield, California
- Boise, Idaho
- Spokane, Washington
Jason oversees stores in:
- Austin, Texas
- Killeen, Texas
- Houston, Texas
Jeff oversees stores in:
- Denver, Colorado
- Pueblo, Colorado
- Farmington, New Mexico
- Salt Lake City, Utah
Ryan joined the Mister Car Wash team in 2013 but started in the industry in 2003. He has progressed in his career from starting in production, which led him to being a Customer Service Adviser, then into Management as a General Manager, Regional Manager and now his current role as a Division Manager. As Division Manager, Ryan currently oversees the following markets; Texas, New Mexico, and Mississippi.
Prior to his career with Mister Car Wash, Ryan was Operations Manager for Xstream AutoClean in Lubbock Texas. This company grew to 8 locations and was acquired by Mister Car Wash in 2012.
What inspires you?
“When it comes to work inspiration, I’m inspired by watching people grow in their abilities and seeing how they can turn a car wash job into a career. I also really enjoy acquisition integration and location flow/setup.”
Tim oversees our stores in:
- Rockford, Illinois
- Minneapolis, Minnesota
- Madison, Wisconsin
- Milwaukee, Wisconsin